Question 1

What is airfare price tracking?

Accepted Answer

Airfare price tracking scans ticket prices for net reductions in price for flights that have already been booked. It looks for price drops so that the ticket can be canceled and rebooked at a lower price. Oversee uses machine learning for this purpose to catch the best price drops.

Question 2

Airfare Price Assurance

Accepted Answer

Technology that monitors booked flights for price drops and automatically rebooks tickets at lower fares when available, maximizing travel savings without traveler intervention.

Question 3

Agentic AI

Accepted Answer

Advanced artificial intelligence systems that can autonomously perform complex, multi-step tasks and make decisions without constant human supervision. In the travel industry, agentic AI goes beyond simple automation to actively manage workflows, solve problems, and adapt to changing circumstances. These systems can handle end-to-end processes like booking management, customer service resolution, and operational optimization while learning from each interaction to improve performance over time.

Question 4

AgentSee

Accepted Answer

Oversee's AI-powered agent operations platform designed to streamline travel agent workflows and dramatically increase productivity while delivering exceptional service quality. AgentSee optimizes agent operations by automating routine tasks, providing intelligent workflow assistance, and enhancing decision-making capabilities. The platform integrates seamlessly with existing GDS systems and travel management tools to reduce manual processes, minimize handling time, and enable agents to focus on high-value, complex customer interactions that require human expertise.

Question 5

Business Travel ERP

Accepted Answer

Enterprise Resource Planning systems specifically designed to integrate corporate travel data with broader organizational resource management and financial planning.

Question 6

Business Travel Policy

Accepted Answer

Comprehensive guidelines that govern how employees book, expense, and conduct business travel, including approved suppliers, spending limits, and approval processes.

Question 7

Corporate Travel Management

Accepted Answer

The comprehensive oversight of an organization's business travel program, including policy development, supplier management, cost control, and traveler support.

Question 8

Duty of Care

Accepted Answer

The legal and ethical obligation of employers to ensure the safety and security of employees during business travel, including risk assessment, emergency support, and traveler tracking.

Question 9

FareSaver

Accepted Answer

Oversee's air travel price assurance technology that automatically monitors and rebooks flights when lower fares become available, maximizing corporate travel savings.

Question 10

GDS (Global Distribution System)

Accepted Answer

Computerized networks that enable travel agencies and booking platforms to access and book airline seats, hotel rooms, and car rentals from multiple suppliers.

Question 11

Group Travel

Accepted Answer

Travel arrangements for multiple employees traveling together or to the same destination, often qualifying for volume discounts and specialized services.

Question 12

Hotel Price Assurance

Accepted Answer

Technology that monitors hotel bookings for rate reductions and automatically rebooks rooms at lower prices when available, similar to airfare price assurance.

Question 13

HotelSaver

Accepted Answer

Oversee's hotel price assurance solution that continuously monitors booked hotel rates and automatically rebooks at lower prices when found, ensuring optimal spending.

Question 14

MCO (Miscellaneous Charges Order)

Accepted Answer

A document issued by airlines to collect payment for services other than air transportation, such as excess baggage fees, seat upgrades, or other ancillary charges. MCOs can be used as a form of credit for future travel purchases or to pay for additional services.

Question 15

NDC (New Distribution Capability)

Accepted Answer

IATA standard that enables airlines to distribute their products more effectively through travel agencies and third-party platforms with richer content and personalization.

Question 16

Negotiated Rates

Accepted Answer

Special pricing agreements between corporations and travel suppliers based on volume commitments, providing discounts below public rates.

Question 17

Out-of-Void Reshopping

Accepted Answer

The practice of monitoring and rebooking airline tickets for lower fares after the initial 24-hour void window has expired. Unlike void window reshopping, out-of-void reshopping typically involves change fees and penalties, but can still generate net savings when the fare difference exceeds these costs. This process requires careful analysis of fare rules and change policies to ensure profitable rebooking opportunities.

Question 18

PNR (Passenger Name Record)

Accepted Answer

Electronic record containing all booking details for a specific traveler's itinerary, including flights, hotels, and special service requests.

Question 19

Price Assurance

Accepted Answer

Technology service that monitors travel bookings for price reductions and automatically captures savings when lower rates become available post-booking.

Question 20

Reshop/Reshopping

Accepted Answer

The practice of continuously searching for better prices on already-booked travel, enabling automatic rebooking when savings opportunities are identified.

Question 21

TMC (Travel Management Company)

Accepted Answer

Specialized agencies that provide comprehensive corporate travel services, including booking, policy management, reporting, and 24/7 traveler support.

Question 22

Travel Sourcing

Accepted Answer

The strategic process of identifying, evaluating, negotiating with, and contracting travel suppliers to secure optimal rates and services for corporate travel programs. Travel sourcing encompasses supplier selection, rate negotiations, contract management, and performance monitoring to maximize value while ensuring service quality and policy compliance.

Question 23

Travel Optimization

Accepted Answer

Strategic approach to maximizing travel program value through supplier negotiations, policy refinement, technology implementation, and continuous process improvement.

Glossary

Irregular Operations (IROPs)

Itinerary Management

Glossary

Irregular Operations (IROPs)

Itinerary Management

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