This Week’s Business Travel Insights: August 28th, 2020

Innovative travel tech startups remain on M&A agenda


On August 26th, Skift’s Sean O’Neill reported that banking and finance giant Capital One acquired Freebird. Freebird offers smarter flight insurance and disruption services. It is an exciting acquisition for a card provider to augment its existing insurance offerings and potentially includes ‘smart insurance’ for its credit card users. With credit card companies locked in a battle for new customers, is this string in Capital One’s bow an attempt at winning private and corporate clients from Citi, Amex, and other leading credit card providers?

Airline pricing is at its most volatile this year.


Oversee was in the news this week, announcing the publication of its new Airfare Volatility Index. Business Travel News reported the latest findings that between June and July, volatility jumped 152%, with airline prices swinging wildly as revenue management systems struggled with supply and demand.

Technology can’t supplant face-to-face.


In an Op-Ed piece by Pittsburgh International Airport CEO Christina Cassotis talks about the value of face-to-face contact for business growth, “…make no mistake, business travel will come back, sooner for some than for others. Technology helps, but it will never satisfy the need to pick up the live visual cues that make for the most effective communication, to get deals done, and to solidify relationships that lead to long-term value.

FCM increasing market share a ray of light


PhocusWire this week reported on the FCM announcement that despite increased losses, its business travel divisions have significantly outperformed, winning AU$390 million in new business for 2021.

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