In corporate travel management, embracing fresh perspectives is essential for innovation and optimization. New ideas and approaches often breathe new life into industries, and in our recent conversation with Oversee’s EVP of Global Sales, we explored the transformative potential in navigating the business travel landscape.
Oversee’s EVP of Global Sale brings a wealth of experience in driving global sales and customer success, with notable achievements at WalkMe, FraudSciences (acquired by PayPal), and Panaya (acquired by Infosys). Through our discussions with travel managers, we identified key challenges prevalent prior to 2020.
Two significant hurdles faced by travel managers were the lack of visibility into their travel programs and the difficulty in validating supplier performance. While travel program savings were always a priority, ensuring substantial and verifiable savings without over-promising was paramount. Travel managers sought tools to track and monitor various aspects of travel spend, including securing the best fares and centralizing data management for enhanced efficiency.
During the pandemic, the focus shifted towards monitoring unused tickets, refunds, and adapting to fluctuating travel costs. Travel managers increasingly sought solutions to optimize travel spend and reduce dependency on traditional travel management companies (TMCs) and airlines for data insights.
When engaging with Oversee, travel managers prioritize visibility across multiple aspects of their travel programs, including travel policy adherence, negotiated fare availability, and traveler well-being. Oversee stands out for its seamless integration with existing systems and insights derived from comprehensive data analysis.
During the proof of concept (POC) phase, clients experience “AHA!” moments, realizing the substantial corporate travel savings and operational efficiencies Oversee offers.
Ease of use is a major drawcard for Oversee, simplifying implementation and minimizing operational disruptions for travel managers. The platform’s flexibility and user-friendly interface ensure a seamless transition, maximizing customer satisfaction and return on investment.
Throughout implementation, Oversee prioritizes transparency and customer involvement, providing comprehensive support and training to optimize module utilization. The same level of support extends to TMC partners, fostering collaborative relationships and ensuring mutual success.
Post-implementation, regular reviews and open communication channels enable Oversee to address client needs promptly and proactively. By treating clients as partners and valuing their feedback, Oversee remains committed to continuous improvement and unparalleled customer satisfaction in optimizing corporate travel spend.
