AgentSee is Oversee's agentic AI platform for travel management companies. It automates customer service workflows — from booking support to cancellations - through a chat-based interface that integrates directly into agents' existing tools, reducing agent handling times.

How does AgentSee improve TMC operational efficiency?

AgentSee transforms time-consuming manual workflows into assisted, automated actions completed within minutes. It identifies customer intent, checks data, applies policy logic, and drafts agent responses - enabling workflows to run up to 90% more productively without additional headcount.

Can TMCs scale service delivery without hiring more agents?

Yes. AgentSee is designed specifically to help TMCs scale service delivery without linear headcount growth. By automating repetitive tasks and supporting agents with AI-assisted workflows, TMCs can handle higher volumes while maintaining SLA performance and traveler experience standards.

Does AgentSee integrate with existing TMC systems?

AgentSee connects to GDSs, OBTs, mid-office platforms, and customer service tools. It meets agents where they already work - inside a chat-based interface within their existing stack — with no workflow rebuild required.

What results do TMCs see with AgentSee?

TMCs using AgentSee report workflows up to 90% more productive, handling times reduced by up to 50%, and an average of 25 minutes saved per agent request. Benefits include stronger SLA performance, better agent experience, higher customer retention, and 24/7 white-glove service capability.

How does agentic AI differ from traditional automation for travel agents?

Traditional automation executes fixed rules. Agentic AI understands intent, checks live data, applies policy logic, and adapts responses - all within a single workflow. AgentSee combines automated and agent-supported tasks, keeping humans in control while eliminating the repetitive steps that slow response times and drain capacity.

What is the implementation process for AgentSee?

AgentSee plugs into your existing GDS and tech stack. There's no major workflow rebuild, and Oversee handles configuration and go-live. Most TMCs are live within weeks, not months.

Brochures

AgentSee

February 5, 2026

Use AI power to automate customer service requests, streamline operations and scale revenue while providing exceptional, personalized service.

Supercharge your agents, without adding headcount.

AgentSee doesn’t just make agents faster. It changes what’s possible – enabling TMCs to handle more volume, hold tighter SLAs, and improve traveler experience without the extra costs.

Lower handling & wait times
Stronger SLA performance
Greater operational efficiency
Better agent experience
Higher customer retention
Scalable service delivery

Brochures

AgentSee

Download here.

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