Frequently Asked Questions
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Who is Oversee?
Oversee is a travel technology company that empowers TMCs and large businesses to optimize their travel programs. Our platform delivers air and hotel reshopping, real-time analytics, and AI-powered agent tools — driving savings, efficiency, and better traveler experiences.
How is the traveler notified of a rebooking?
Traveler notifications are determined by the TMC. Oversee can configure alerts based on your preferences — from proactive education to itinerary updates via standard channels. Check with your Price Assurance lead to confirm your account’s specific notification settings.
Is any personal information shared with Oversee?
No. All personal information is anonymized before entering Oversee’s system. In addition, Oversee does not hold any personal data in its databases, logs, or debug records.
Where is Oversee’s data stored?
Oversee uses Amazon web services based in the EU or the US depending on your organization’s needs.Â
Can FareSaver guarantee the same seat type?
Yes. FareSaver can always guarantee the same seat type in the same cabin class. Any rebooking is always made to the strictly defined defaults of the solution. For example, if a traveler booked a window seat, they would always remain in a window seat.
What does “like-for-like savings” mean in the context of FareSaver?
“Like-for-like savings” are savings from lower fares for the same airline, cabin, and fare type with no itinerary changes and, therefore, zero disruption to the traveler. “Like for like” is always the default setting.