Travel management company BCD Travel and Oversee, a travel technology firm specializing in artificial intelligence (AI)-powered spend optimization and agent operations, are expanding their partnership to scale Oversee’s agentic AI across BCD’s operations.
Following a successful pilot, the AI will automate tasks like booking requests and passenger name record creation, boosting agent efficiency and service level agreement adherence. This aligns with BCD’s digital transformation goals, enhancing service without losing the human touch. The partnership reflects a shared vision to blend technology and talent for scalable, high-quality, traveler-focused service in a rapidly evolving travel landscape, the companies said.
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