The debate in travel management has shifted. It’s no longer whether to adopt AI – it’s which model of AI actually delivers results.
A new piece in The Company Dime examines this question directly, drawing on insights from Gant Travel Management and industry voices including Oversee CPO Oded Zilinsky. The emerging picture: fully autonomous AI is underperforming expectations, while AI that augments agent workflows is driving measurable productivity gains.
Oded Zilinsky framed the opportunity plainly during a recent industry webinar with BTN Group. A single flight booking by email requires an average of seven messages. Each one is a point of friction, and a point where AI can remove effort without removing the agent. The question isn’t whether to automate. It’s where automation creates the most operational value.
Read the full Company Dime Article here.