Oversee’s Customer Solutions Manager, Sam Basson, recently joined Business Travel Magazine for a vodcast exploring how AI is transforming corporate travel – and why the future is about empowering travel agents, not replacing them.
Drawing on nearly eight years at Oversee, Sammy reflects on the company’s evolution from its roots in automated air reshopping to today’s AI-powered platform, combining industry-leading automation with AgentSee, Oversee’s agentic AI solution.
During the discussion, Sammy explains why the most successful AI strategies are those that remove repetitive, time-consuming tasks while preserving the human expertise travelers value most. Rather than replacing agents, AI should enable them to work faster and focus on delivering exceptional customer service, particularly during complex or high-pressure travel situations.
The conversation also explores how AgentSee helps streamline the travel consultant workflow by summarizing lengthy email threads, completing operational tasks and drafting responses in seconds. By reducing manual effort, travel agents can spend less time on administration and more time supporting travelers when it matters most.
Sammy also discusses what sets Oversee apart: more than a decade of automation expertise, deep integration across the travel ecosystem, and an independent approach focused entirely on helping TMCs become more productive.
Watch the full interview to hear Sammy’s thoughts on the next chapter of AI in corporate travel.