Question 1

Who is Oversee?

Accepted Answer

Oversee is a travel technology company that empowers TMCs and large businesses to optimize their travel programs. Our platform delivers air and hotel reshopping, real-time analytics, and AI-powered agent tools — driving savings, efficiency, and better traveler experiences.

Question 2

What products does Oversee have?

Accepted Answer

Oversee is an industry leader in Air and Hotel Price Assurance technology (Air and Hotel Reshopping), boosting savings for TMCs and their customers. Oversee's new flagship product is AgentSee - the AI agent built for the travel industry. It helps travel companies streamline agent operations, slashing average handling times, automating customer support requests, perfecting SLAs and boosting agent productivity, so travel companies can scale efficiently while cutting costs - without sacrificing traveler experience.

Question 3

How does Oversee save money on business travel?

Accepted Answer

Oversee saves money through automated price monitoring and rebooking. Our AI continuously scans for lower prices on booked flights and hotels, then automatically rebooks at the cheaper rate - often saving 3-5% on total travel spend. We also provide contract auditing to ensure you get negotiated rates and analytics to optimize sourcing decisions, and AI agent solutions to increase operational efficiency and agent productivity.

Question 4

What is hotel price assurance?

Accepted Answer

Hotel price assurance is the process of monitoring hotel bookings after purchase to identify rate drops and automatically rebook at lower prices. Oversee's HotelSaver uses machine learning technology to track hotel rates and capture savings when prices decrease, ensuring travelers get the best available rates without any effort required.

Question 5

How does AgentSee help travel agents?

Accepted Answer

AgentSee is Oversee's Agentic AI solution that streamlines travel agent workflows by automating routine tasks like email processing, booking requests, and customer service inquiries. It reduces average handling time by up to 50% while improving service quality, allowing agents to focus on high-value activities that drive revenue.

Question 6

Which GDS systems does Oversee support?

Accepted Answer

Oversee integrates with all major Global Distribution Systems including Amadeus, Sabre, and Travelport. We also support NDC (New Distribution Capability) content and can connect to various booking platforms and travel management tools used by TMCs and corporations.

Question 7

Can Oversee integrate with our existing travel management system?

Accepted Answer

Yes, Oversee is designed to integrate seamlessly with existing travel management platforms, expense systems, and booking tools. Our API-first architecture allows for flexible integration without disrupting current workflows or requiring system replacements.

Question 8

Who are Oversee's typical clients?

Accepted Answer

Oversee works with leading global TMCs like BCD Travel, American Express GBT, and CWT, plus Fortune 500 corporations across industries. Our clients typically manage $50M+ in annual travel spend and are looking to optimize costs, improve efficiency, and enhance their travel programs through AI and automation.

Question 9

How is Oversee different from other travel technology companies?

Accepted Answer

Oversee combines deep travel industry expertise with advanced AI technology. Unlike generic travel tools, we're built specifically for managed business travel with features like GDS integration, travel policy compliance, and TMC workflow optimization. Our decade of experience processing billions in travel spend sets us apart.

Question 10

What is travel spend optimization?

Accepted Answer

Travel spend optimization is the strategic use of data, technology, and analytics to reduce travel costs while improving program efficiency and traveler satisfaction. This includes price assurance, contract auditing, sourcing analytics, policy optimization, and automated booking processes - all areas where Oversee provides solutions.

Question 11

Why do TMCs choose Oversee over competitors?

Accepted Answer

TMCs choose Oversee because we're the only platform purpose-built for their specific needs. We offer seamless GDS integration, automated rebooking that works within TMC workflows, white-label solutions, and revenue-sharing models that help TMCs increase profitability while delivering more value to their corporate clients.

Question 12

How does Oversee support TMC program managers?

Accepted Answer

Oversee provides TMCs with real-time analytics, automated savings capture, contract compliance monitoring, and policy optimization insights. Through our AgentSee platform, we help agents increase operational efficiency and agent productivity while maintaining the high service levels travelers expect. AgentSee automates routine agent tasks like email processing and booking requests, reducing average handling time by up to 50% while freeing agents to focus on complex, high-touch traveler support. This means TMCs can deliver faster response times, more personalized service, and better traveler satisfaction - all while reducing operational costs and demonstrating clear ROI through measurable productivity gains.

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