One of the most popular hotels in Los Angeles is also the most unlikely. Built in the 1950s, Magic Castle Hotel’s rooms are plain: no elevator, no room service, no sweeping views. Yet it ranks among the city’s top five on TripAdvisor. The secret isn’t luxury. It’s moments of delight: lemon soda at check-in, a cherry-red Popsicle Hotline by the pool for guests to order a free popsicle, which is delivered on a silver tray by staff wearing white gloves, free snacks, and laundry returned wrapped in paper with a sprig of lavender.
These whimsical touches turn an ordinary stay into a memorable one. As Chip and Dan Heath note in The Power of Moments, people don’t remember every interaction, but they do remember the moments that surprise and elevate. Companies that design for these defining moments win loyalty and stand out in crowded markets. And for the travel industry, this is more relevant than ever.
The travel industry needs a Popsicle Hotline
Darren Ross, CEO of the Magic Castle Hotel, pointed out in his TEDx talk: “We are a customer service company that happens to function as a hotel.” That mindset applies to us, too. At Oversee, we may be a travel tech company. But service is at the center of what we do.
Our “Popsicle Hotline” looks a little different. It includes catching fare drops before they’re missed, automating routine tasks that waste time, and being available whenever our customers need us. These are the small but important moments that make travel feel easier, build lasting trust, and ultimately boost revenue.
Customers often tell us it feels like they’ve gained an extra team member, or even a superpower, when they start working with us. When operations run smoothly in the background, it frees people to focus on what really matters. That’s what we aim to deliver every day.
What it’s really like to work with us
No two travel companies are the same. Culture, processes, budget, and traveler expectations all shape the way travel programs run. That’s why we begin by fitting into your DNA, not forcing you into ours.
“We recognize that travel is not a one-size-fits-all solution. Every time we work with a customer, we bring our 10+ years of experience in travel to the solution that we customize perfectly for them and their travelers.” – Sam Basson, Overee’s Customer Solutions Manager
But that customization goes beyond the tech. Customers often describe us as an extension of their internal team. We’re fully embedded in their processes, and customers know they can reach out at any time and we’ll respond almost instantly. That level of integration makes working with us feel seamless and ensures travel runs smarter, faster, and more profitably.
“We help our clients and partners optimize their travel programs in a number of ways: air and hotel price assurance, or using AI to help TMCs optimize their agent workload. With access to billions of data points, we enable clients to make smarter business travel decisions.” Ted Capeless, Oversee’ Vice President of Sales and Account Management.
Our customers say it best
At one of the world’s largest engineering and construction firms, we quickly became more than just a cost-saving tool. We became a source of confidence. As their team put it: “Oversee’s solution is a trust tool. It builds trust with our travelers. They spend less time comparing prices and more time booking.”
That sense of trust shows up across industries. A U.S.-based trailblazer in electric mobility and energy solutions highlighted that the value goes far beyond numbers: “We are very happy with Oversee’s platform for travel spend optimization — not only did they provide us with impressive ROI and savings, but we felt we were an extension of their team. They are always very responsive and provide the highest level of service. We will definitely continue using their services.”
And at one of the world’s leading healthcare companies, the proof was in the measurable financial results. As the company’s Global Sourcing Manager explained: “Implementing Oversee in the U.S. gave us the proof we needed: not just savings, but measurable net profit. It showed our teams worldwide what’s possible when travel is managed smarter.”
A travel experience to remember
Guests don’t remember the square footage of their room at the Magic Castle Hotel. They remember the Popsicle Hotline, the laundry service and the guilt-free, bottomless snacks.
In the same way, your teams won’t remember every dashboard or report we deliver. They’ll remember the trust, the speed, and the fact that travel feels effortless. Finally. That’s the Oversee difference.