How many AI customer service tools really boost agent efficiency and save costs?

TL;DR

• Travel companies are stuck between rising customer expectations & shrinking margins
• Travelers want first-class support. Agents are stretched. Budgets are tight
• And while there’s no shortage of customer service and agent efficiency tools, most just don’t cut it

You don’t need another AI customer service tool. Those are a dime a dozen. You need a way to meet exceed customer expectations without eating into your dwindling margin or overwhelming your already stretched-thin agents. 

Imagine being so efficient you’re freed up to focus on those high-value tasks (minus the human error) that actually move the needle. All this while keeping your travelers happy, cutting costs and generating more revenue in less time. 

Forget more. We need better

There are some great customer service solutions for the travel industry. But so few tackle the real stuff that is keeping you awake at night. Like PNR errors that slip through and end up costing you thousands.

These tools don’t make you more efficient or productive, nor do they help take the mundane tasks off your plate. Many of them are also clumsy and don’t integrate well with your current tech stack, slowing everything down.

Even the so-called “next-gen” tools have gaps. Many aren’t customer-facing. Others only handle new reservations and only on specific platforms. And then there are those that allow only one type of automation. What’s really needed is full coverage across the entire booking journey.

It isn’t that these tools are bad. We’d never say that. It’s often just because they aren’t backed by deep industry knowledge, the kind you only get when you live (eat and breathe) your target audience’s pain points for over a decade.  

Customer service for the travel industry. Reimagined

Enter AgentSee, the AI-backed answer to the many customer service tools out there that promise a lot but don’t always deliver. 

We like to think of AgentSee as a one-of-a-kind efficiency partner. It’s intelligent enough to take care of stuff without bothering you, but you can choose whether it runs solo or not.

Deep dive: What sets AgentSee apart

Setting out to reimagine customer service for the travel industry is no small ask. And it’s one we take very seriously. That’s why everything we do is backed by our AI models, trained by over a decade of industry experience, and our impressive tech stack we used to build automations for our partners. 

AgentSee reimagines agent operations by:

> Automating smartly: AgentSee can be used on either co-pilot or fully automatic mode. It’s designed to be customizable to suit your workflows, processes and priorities, making it easy to automate repetitive tasks. This frees up your team to take care of tasks that really matter, like nurturing client relationships and driving revenue. And as an added bonus: it integrates seamlessly into your existing systems, so you don’t need additional tools.

Trust AgentSee to handle a variety of tasks, including:

• Booking, changing, and canceling tickets and reservations
• Improved agent workflows
• Managing group reservations
• Processing cancellations and refunds
• Generating and sending invoices
• Much more

> Reducing handling time & boosting customer satisfaction AgentSee provides a VIP-like service to every inquiry, improving ticket routing and ensuring no client requests go unanswered. This reduces handling time and enhances customer satisfaction. From rebooking flights to managing group reservations and invoices, AgentSee is ready to become the backbone of your operations. 

AgentSee works behind the scenes to deliver:

• Instant responses to client queries via email
• Tailored itinerary suggestions based on customer preferences
• Special request management to meet unique needs

> Enhancing operational efficiency 

This isn’t just another automation tool. AgentSee aligns with your goals and scales to suit your client base. It brings transparency, efficiency, and control to how you approach customer support, allowing your business to scale without increasing headcount. 

This means your organization can:

• Work more efficiently
• Handle more customers
• Generate more sales
• Increase margins and boost revenue 
• Provide better quality of service

> Making security and ease a priority

Security and integrability are at the heart of what we do. We designed AgentSee to be secure, so you don’t have to worry about security issues or compliance. In short: we’ve got you covered. 

Confidence without compromise:

• Supports all major GDSs and NDC APIs
• Adheres to stringent data protection laws
• Fully compliant with industry security standards

More than nice features. It works

To understand the impact AgentSee can have on your customer service, you must look beyond the shiny features. Our solution works and is already helping companies (like yours) rethink their approach to customer service. 

Some were skeptical of automation. Others raised eyebrows and were more than a little reluctant that AI power could really be effective. We get it. But the results speak for themselves. 

And while we’re not ones to brag, we’ve already helped lots (and lots) of travel companies. These are their wins, but they say a lot about how AgentSee directly impacts operational efficiency.

Companies who’ve used AgentSee report:

• Reduction in email volume:
  • By an average of 50%
  • By 70% from automating the top five workflows
• Hours saved yearly: Over 1,000 hours per agent at 80% automation 
• Faster response times: No noise from spam and OOF emails
• Impressive SLA: Customers and drastically improving SLA to ~99%
• 24/7 availability: Instant support even when agents are unavailable
• Reduced legal risk: Avoid human error that can result in costly fines

Next steps: Because you made it this far

If you made it this far, we’ve done our job right 🙂 No, but in all seriousness, if you’re reading this, something we’ve said must have resonated with you. We get it – customer service can be a huge money and time consumer. But it doesn’t have to be. And in 2025, it shouldn’t be.

With a tool like AgentSee by your side, you can relax knowing that you have AI power on the job. Or to translate for decision-makers: this isn’t just a solution. It’s how you enhance efficiency, productivity, and customer satisfaction. So, what are you waiting for? 

Book a demo.